Privacy Policy

This website is operated by Canvas Memories, a trading name of CANVAS MEMORIES LTD (“we”, “us”, or “our”).

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from our website.

1. Personal Information We Collect

When you visit our website, we automatically collect certain information about your device, including:

• web browser
  
• IP address
  
• time zone
  
• cookies installed on your device
  

Additionally, as you browse the site, we collect information about:

• pages or products you view
  
• websites or search terms that referred you
  
• how you interact with the site
  

2. Information You Provide

When you make a purchase or attempt to make a purchase, we collect:

• name
  
• billing address
  
• shipping address
  
• email address
  
• phone number (if provided)
  
• payment details (processed securely by our payment providers)
  

We also collect any images or content you upload for the purpose of creating your custom product.

3. How We Use Your Information

We use the collected information to:

• process and fulfill your orders
  
• communicate with you regarding your order
  
• provide previews and revisions of your artwork
  
• improve and optimize our website
  
• prevent fraud and ensure security
  

We may also use your information for marketing purposes, such as sending emails, only if you have opted in.

4. Sharing Your Information

We share your information with third parties only as necessary to operate our business, including:

• Shopify (our e-commerce platform)
  
• payment providers (such as Stripe or PayPal)
  
• fulfillment partners for printing and shipping
  

We do not sell your personal information.

5. Customer Content (Images & Uploads)

By uploading an image or content to our website, you confirm that you have the right to use that content.

Your content is used solely for the purpose of fulfilling your order.

We may use completed artwork or submitted images for marketing or promotional purposes unless you request otherwise.

If you do not want your content to be used for marketing, you can contact us at any time.

6. Cookies

We use cookies to improve your browsing experience, analyze website traffic, and support marketing efforts.

You can choose to disable cookies through your browser settings.

7. Data Retention

We retain your personal information for as long as necessary to fulfill your order and comply with legal obligations.

8. Your Rights

Depending on your location, you may have the right to:

• access your personal data
  
• request correction or deletion
  
• withdraw consent for marketing
  

To exercise these rights, please contact us.

9. Security

We take reasonable precautions to protect your personal information.

Payment information is processed securely by our payment providers and is not stored on our servers.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

If you have any questions about this Privacy Policy or your personal information, please contact us:

Email: canvasmemoriesuk1@gmail.com