Refund & Return Policy

Due to the personalized nature of our products, all items are custom-made and cannot be returned or exchanged once the artwork has been approved for printing.

Preview & Approval Process

Before printing, we will send you a preview of your canvas within 24 hours to your email. Please reply with any changes you'd like. If we don't hear back within 24 hours of receiving the preview, we'll assume you're happy with the design and proceed with printing. It is your responsibility to carefully review the preview before approving it for production.

Damaged or Defective Items

If your order arrives damaged, defective, or with a printing error, please contact us within 7 days of delivery. To process your request, we may require clear photos of the issue. If approved, we will offer a replacement at no additional cost.

Order Changes & Cancellations

You may request changes or cancellations only before the artwork has been approved and sent to production. Once the artwork is approved, the order cannot be modified or canceled.

Non-Refundable Situations

We do not offer refunds in the following cases:

• Dissatisfaction after approving the preview
• Incorrect photo uploaded by the customer
• Incorrect shipping details provided at checkout
• Delays caused by shipping carriers

Contact Us

If you have any questions regarding your order, please contact us: Email: canvasmemoriesuk1@gmail.com